Terms and conditions for qualifying for refund / exchange:

DO NOT ALTER the hair in any way. If you meet the terms below, we will offer you a refund. We reserve the right to refuse an exchange if the terms in our return policy are not met. We do not accept returns on hair that have been altered. NO EXCEPTIONS.

This includes the following:

DO NOT cut the hair

DO NOT tear or rip the hair

DO NOT put glue on the hair

DO NOT put products/chemicals on the hair

DO NOT style or cut the hair of the hair

DO NOT perm/wash or condition the hair

DO NOT wear the hair

DO NOT attempt to correct the problem yourself prior to calling us

If you do any of the above, we WILL NOT accept the returned item and this policy will not apply. NO EXCEPTIONS.

If you meet the terms of conditions you will receive a REFUND exchange within 14 days of shipping date of your order. There is a minimum 15% restocking fee on all merchandise.

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